YspeopleExplore tab

Fools in charge of the telco asylum

Thumb angry biker showing middle finger with both hands 000078716059 small

About Subversive

Do you have your own gripe with your local or state government? And what are the streets like in your part of town, in your home state?

If you'd like me to fire a rocket up them, or a shoddy business, I'm listening! You can email me here.

The NBN is just the tip of the problem. Who else is sick of Australia's piss-poor telecommunications services?

I cringe every time I hear a politician describe Australia as great.

Let's take on these crap telcos! Picture: Shutterstock.

Let's take on these crap telcos! Picture: Shutterstock

I laugh when hear politicians describe Australia as a leader.

Read more from Subversive Sam: Seriously? $4.50 for a teabag in a paper cup?

And I cry, or something close to it, every time I come into with a telecommunications business in Australia.

Our politicians, businesses and the community at large should be ashamed of our telecommunications companies -- including NBN Co.

The NBN is a joke and every politician who had a hand in creating it, including Malcolm Turnbull, should hang their heads in shame.

We are paying a fortune to build a second-world product that will be delivered by businesses that would struggle in the third world. Fibre to the node was the construct of a fool trying to win political brownie points.

 After delivering high-speed internet to the node, that speed is then slowed down by copper cabling leading to the user. That is like putting a single-lane, unsealed track at each end of a freeway. How stupid is that?

It should not even be debated. This was the thinking of a fool more interested in short-term political gain than the health and welfare of the country he serves and is paid by.

But this rant is not all about the NBN.

We booked iiNet to deliver their service into our office last week. We are in the Perth CBD and you would think that is a relatively easy process.

It's not!

Like me, you must know all too well how bad these providers are. Here are some of the key frustrations of dealing with this company, which I find amazing:

  • It will take five days to set up the service
  • It will take a further five days to have the service up and running
  • We cannot keep out existing telephone number.
  • How ridiculous is that? Yet I'm reliably informed by a pair of Indian and British colleagues that had we been in one of their countries of origin, we would have enjoyed:

  • 2-3 hours installation and connection
  • Access to any telephone number we like
  • But this is only part of the story. We are moving to iiNet from Optus, a business I have never found to offer decent service. The problems we experienced with Optus included:

  • Very slow speeds
  • 30-60 minute waits on the phone when trying to interact with them
  • Having the service cut off because we had not paid, after not receiving an invoice for six months
  • A third-world service
  • Again, I am sure there is nothing new to any of you in this. I am sure each and every one of you has had a similar experience – and not just from Optus.

    The service of every telecommunications company in Australia I've used has been piss poor.

    Worse than that, it's an insult to the customers and downright third world. We have people in our office from a variety of countries who simply cannot believe how bad telecommunication companies in Australia are.

    I hear people going on about the banks and most of them are bad. But compared to Telstra, iiNet, Optus, Vodaphone, TPG and all the rest, the banks are sensational – the gold standard in excellence.

    You have heard all of this before, I know!

    But what have you done about it?

    To date, I have done little more than post angry statements on social media sites, which I'm sure ha achieved nothing.

    On one occasion I wrote to the Telecommunications Ombudsman, but you can imagine that achieved little. I got a nice letter back from the Ombudsman and the Communications Minister, whom I copied in on the correspondence, but nothing changed.

    I realise now that nothing will change until we all pull together, set aside the Ombudsman and politicians, and work as a group take on these ugly monsters who simply don't care. We need to start a war of sorts.

    What say you? Who will join me?

    Banner 1
    | Your rating
    No ratings yet

    Related stories

    Do you have a canny tip for saving money.

    Share your money-saving hacks here

    Everyone loves to save a dollar or two when they can. Do you have any money-saving tips to share with your YsFriends?

    1 day ago
    (Money & Business)
    Because you're never too old to pursue your passion.

    Your midlife career-switch advice is golden

    Have you started a new business or pulled off a major career switch in midlife? We'd love to hear from you.

    Ageing Money
    8 days ago
    (Money & Business)
    Rejuvenate in Retirement.

    6 ways to retire from work, not life


    Are you ready for The Lifestyle Change? Retirement can be a more difficult adjustment than we realise.

    Retirement Health Relationships Money Ageing
    15 days ago
    (Money & Business)
    James Packer: born with a silver spoon in his mouth.

    Bring back death duties for silver spooners

    Why should the privileged offspring of Australia's elite inherit their billions tax-free? Let's level the playing field.

    Business Ageing Money
    19 days ago
    (Money & Business)
    Retirees have copped a rough time in recent years.

    A new approach to retirement planning

    I’m going to stick my neck out just a bit and say retirees have had a raw deal over the past couple of decades.

    Ageing Retirement Money
    20 days ago
    (Money & Business)
    Funeral directors prey on the vulnerable.

    Funeral directors are blood-sucking leeches

    Leveraging grief to up-sell expensive funerals to vulnerable families is a loathsome practise and must stop.

    Money Business Community Family
    22 days ago
    (Money & Business)
    Trickle-down economics my arse.

    How big business is giving you the shaft

    Are you battling to make ends meet thanks to stagnant wages and lack of jobs? Here's who's to blame.

    Politics Social Issues Community Business Money
    28 days ago
    (Money & Business)
    What impact will the eventual death of Queen Elizabeth have on us in Australia?.

    What happens to us when the Queen dies?


    As a part of the Commonwealth, the impact on Australia will be greater than you think.

    UK Australia Community Social Issues Politics
    28 days ago
    (Money & Business)
    Myer - no Harrods.

    Good riddance to Myer's CEO!

    And there are plenty more who should follow him. Don't these obscene executive salaries make you furious?

    Business Money
    About 1 month ago
    (Money & Business)
    New CBA CEO Matt Comyn.

    Why 'banker' should start with a W

    It's our fault that the big banks treat us with such contempt and arrogance. Time to hit back by taking our mortgages and...

    Community Money Business
    About 1 month ago
    (Money & Business)

    Have your say!

    Your Great Australians

    Trending stories
    Marriage is a con, serving no purpose at all.

    Marriage is a symptom of ugliness

    Relationships and love have...

    (Love & Relationships) About 5 hours ago
    She truly does love, honour and obey Jim.

    Jim really does spank his wife often

    Part two in the story of...

    (Love & Relationships) 4 months ago
    Camel milk vanilla slice.

    Camel milk vanilla slice

    A delicious slice created...

    (Epicure) 5 days ago
    I'm dying of laughter!.

    These fabulous puns have groan on me

    Everybody loves a good pun,...

    (Pastimes) 5 days ago
    Do you have a canny tip for saving money.

    Share your money-saving hacks here

    Everyone loves to save a...

    (Money & Business) 1 day ago
    Weekly Poll
    Photographic memories
    It's 35 years since the Ash Wednesday bushfires in South Australia and Victoria claimed 75 lives and more than 2500 buildings.