YspeopleExplore tab

 
Stranger

Fools in charge of the telco asylum


Thumb angry biker showing middle finger with both hands 000078716059 small

About Subversive

There is something just not right about our world and it involves the self centred, self serving nature of people.


The NBN is just the tip of the problem. Who else is sick of Australia's piss-poor telecommunications services?

I cringe every time I hear a politician describe Australia as great.

Let's take on these crap telcos! Picture: Shutterstock.

Let's take on these crap telcos! Picture: Shutterstock

I laugh when hear politicians describe Australia as a leader.

Read more from Subversive Sam: Seriously? $4.50 for a teabag in a paper cup?

And I cry, or something close to it, every time I come into with a telecommunications business in Australia.

Our politicians, businesses and the community at large should be ashamed of our telecommunications companies -- including NBN Co.

The NBN is a joke and every politician who had a hand in creating it, including Malcolm Turnbull, should hang their heads in shame.

We are paying a fortune to build a second-world product that will be delivered by businesses that would struggle in the third world. Fibre to the node was the construct of a fool trying to win political brownie points.

 After delivering high-speed internet to the node, that speed is then slowed down by copper cabling leading to the user. That is like putting a single-lane, unsealed track at each end of a freeway. How stupid is that?

It should not even be debated. This was the thinking of a fool more interested in short-term political gain than the health and welfare of the country he serves and is paid by.

But this rant is not all about the NBN.

We booked iiNet to deliver their service into our office last week. We are in the Perth CBD and you would think that is a relatively easy process.

It's not!

Like me, you must know all too well how bad these providers are. Here are some of the key frustrations of dealing with this company, which I find amazing:

  • It will take five days to set up the service
  • It will take a further five days to have the service up and running
  • We cannot keep out existing telephone number.
  • How ridiculous is that? Yet I'm reliably informed by a pair of Indian and British colleagues that had we been in one of their countries of origin, we would have enjoyed:

  • 2-3 hours installation and connection
  • Access to any telephone number we like
  • But this is only part of the story. We are moving to iiNet from Optus, a business I have never found to offer decent service. The problems we experienced with Optus included:

  • Very slow speeds
  • 30-60 minute waits on the phone when trying to interact with them
  • Having the service cut off because we had not paid, after not receiving an invoice for six months
  • A third-world service
  • Again, I am sure there is nothing new to any of you in this. I am sure each and every one of you has had a similar experience – and not just from Optus.

    The service of every telecommunications company in Australia I've used has been piss poor.

    Worse than that, it's an insult to the customers and downright third world. We have people in our office from a variety of countries who simply cannot believe how bad telecommunication companies in Australia are.

    I hear people going on about the banks and most of them are bad. But compared to Telstra, iiNet, Optus, Vodaphone, TPG and all the rest, the banks are sensational – the gold standard in excellence.

    You have heard all of this before, I know!

    But what have you done about it?

    To date, I have done little more than post angry statements on social media sites, which I'm sure ha achieved nothing.

    On one occasion I wrote to the Telecommunications Ombudsman, but you can imagine that achieved little. I got a nice letter back from the Ombudsman and the Communications Minister, whom I copied in on the correspondence, but nothing changed.

    I realise now that nothing will change until we all pull together, set aside the Ombudsman and politicians, and work as a group take on these ugly monsters who simply don't care. We need to start a war of sorts.

    What say you? Who will join me?

    Banner 1
    | Your rating
    No ratings yet


    Related stories

    Op shops can be a lifesaver when it comes to saving on work clothes.

    Beware the hidden costs of earning money

    The new year is traditionally a time to instigate change. Thinking about working less? It costs money to earn money, and this...

    Business Work Money
    Expand
    9 days ago
    (Money & Business)
    Need help learning about Bitcoin? (Image: Shutterstock).

    Confused by Bitcoin?

     

    Are you a bit flummoxed by the Bitcoin phenomenon? This video may help.

    Investment Finance Money
    Expand
    9 days ago
    (Money & Business)
    Disruption and Innovation.

    The big lesson from disruptive innovation.

    Disruption and disruptive technology are not always about business.

    Technology Politics Business Social Issues
    Expand
    29 days ago
    (Money & Business)
    Diversification will ensure you don't sink in a crisis.

    Insurance against the black swan

    How to protect your portfolio from a black swan event.

    Retirement Ageing Money Superannuation
    Expand
    About 1 month ago
    (Money & Business)
    Steve Jobs came along changed the world forever.

    Live your life, not someone else's

    These pearls of wisdom from Steve Jobs and Frank Sinatra should inspire you.

    Social Issues Business Relationships
    Expand
    About 2 months ago
    (Money & Business)
    There are many ways to re-invent your home after your kids have left the nest.

    Make the most of your home when kids leave

    What to do with your house when the children move out.

    Ageing Property Money
    Expand
    About 2 months ago
    (Money & Business)
    Ask the moral question.

    Big issues require brave questions

    The questions we should be asking about the environment, animal welfare and religion.

    Expand
    About 2 months ago
    (Money & Business)
    Dame Judi Dench did not hit fully her stride until her 60s.

    11 reasons why it pays to hire older workers

    Like Hollywood late bloomers Morgan Freeman, Bryan Cranston and Dame Judi Dench, mature workers have their best work ahead of...

    Health Business Work Ageing
    Expand
    About 2 months ago
    (Money & Business)
    There's been plenty of confusion among those nearing retirement.

    Where's your retirement income?

    Mixed signals from the stock market are sparking confusion among those nearing retirement age. Here's what to look for.

    Retirement Ageing Money
    Expand
    About 2 months ago
    (Money & Business)
    Get off those railway tracks occasionally.

    Suck up every moment of life's detours

    I have paid a heavy price in my quest for success. This is what I've learned.

    Ageing Health Money Work Relationships
    Expand
    2 months ago
    (Money & Business)
    Trending stories
    Spend time with your friends!.

    10 powerful tips for self-investment

    When we prioritise...

    (Health & Beauty) 2 days ago
    Corporal punishment was all the rage when I was at school.

    Do you remember the cane and strap?

    It doesn't seem that long...

    (Nostalgia) 2 days ago
    Aussie country music superstar Keith Urban.

    Dang! Here's what's wrong with country music

    Millionaire metrosexual...

    (Entertainment & Culture) About 15 hours ago
    The cat's out of the bag!.

    20 truths about a woman's life after 50

    The pros, the cons and a...

    (Health & Beauty) 8 days ago
    When it comes to great bloggers you can connect with, this list has you covered.

    20 mature bloggers worth following

    Looking for Australian...

    (Entertainment & Culture) 9 months ago
    Weekly Poll
    Haiku of the week
    Qcnq3xgd6xtqpb5yioih
    Memory lane
    Mqpgmvy4q4zcnlbhhnrl